ZIYA — SHIPPING & DELIVERY POLICY
Last updated: 22 August 2026
PROCESSING & DISPATCH
All ZIYA orders are processed and prepared for dispatch within 2 business days of being placed.
Delivery timeframes begin once your order has been dispatched.
AUSTRALIAN SHIPPING
We offer Standard and Express shipping within Australia through Australia Post.
STANDARD SHIPPING
Standard orders are sent via Australia Post Parcel Post.
Estimated delivery times are:
• 2–4 business days within the same state
• 3–6 business days interstate
These are estimates only and are not guaranteed delivery dates.
Including our processing time, customers should generally allow approximately 4–8 business days from placing an order.
EXPRESS SHIPPING
Express orders are sent via Australia Post Express Post.
Estimated delivery times are:
• 1–2+ business days within the same state
• 1–3+ business days interstate
These are estimates only and are not guaranteed delivery dates.
Including our processing time, customers should generally allow approximately 3–5+ business days from placing an order.
INTERNATIONAL SHIPPING
International orders are shipped through Australia Post using the international service available for the destination and selected at checkout.
International Standard delivery should generally be allowed 10–30 business days after dispatch. International Express delivery may be faster, with delivery estimates depending on the destination and service selected.
International delivery times are estimates only and are not guaranteed. Delivery may take longer due to customs processing, international transit, local postal services, public holidays, remote delivery and other circumstances outside our reasonable control.
TRACKING
Where tracking is available, tracking information will be provided after your order has been dispatched.
Tracking updates may take some time to appear after dispatch.
DELIVERY DELAYS
All delivery timeframes are estimates only.
Once an order has been dispatched, delivery is handled by Australia Post and its relevant postal partners.
If your parcel is significantly delayed or appears to be lost, please contact us at:
ziiyaheadwear@outlook.com
We will assist with the relevant delivery provider where appropriate.
INCORRECT DELIVERY INFORMATION
Customers are responsible for providing a complete and accurate delivery address.
If an incorrect or incomplete address is provided, this may cause delays or additional delivery costs.
If an order needs to be resent because an incorrect address was provided, additional shipping costs may apply, subject to your rights under Australian law.
CUSTOMS, DUTIES & TAXES
For international orders, the destination country may impose customs duties, taxes or other import charges.
Any applicable charges imposed by the destination country may be payable by the customer unless otherwise stated at checkout.
ZIYA does not control customs processing times or decisions made by foreign authorities.
AUSTRALIAN CONSUMER LAW
Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot legally be excluded under the Australian Consumer Law.
