Privacy policy

ZIYA — PRIVACY POLICY

Last updated: 25 August 2026

ABOUT THIS PRIVACY POLICY

This Privacy Policy explains how ZIYA, operated as an Australian sole trader, collects, uses, stores and discloses personal information when you visit or purchase from the ZIYA online store.

Contact: ziiyaheadwear@outlook.com

Where the Australian Privacy Act 1988 and Australian Privacy Principles apply to ZIYA's activities, ZIYA will handle personal information in accordance with those requirements.

INFORMATION WE MAY COLLECT

Depending on how you interact with ZIYA, we may collect your name, email address, phone number, billing and delivery address, order details, products purchased, shipping information, customer enquiries, payment-related information, and technical or cookie information relating to your use of our website.

HOW WE COLLECT INFORMATION

We may collect information when you visit our website, place an order, subscribe to communications, contact us, request a return or refund, or interact with our website.

Some information may also be collected automatically through Shopify and cookies or similar technologies.

HOW WE USE PERSONAL INFORMATION

We may use personal information to process and fulfil orders, process payments, arrange shipping, provide order updates, respond to enquiries, process returns and refunds, operate and improve our store, prevent fraud or misuse, meet legal obligations, and communicate with customers where permitted.

PAYMENTS

Online payments are processed through Shopify Payments.

ZIYA does not ordinarily receive or store your complete payment card number.

Payment-related information may be processed by Shopify and relevant payment service providers for payment processing, fraud prevention, security and compliance.

SHOPIFY AND SERVICE PROVIDERS

ZIYA uses Shopify to operate its online store. Shopify and other service providers may process personal information in connection with website operation, payments, fraud prevention, order management, shipping, customer communications and other store functions.

DISCLOSURE OF PERSONAL INFORMATION

ZIYA may disclose personal information where reasonably necessary to operate the business, including to Shopify, payment providers, shipping providers, technology and service providers, professional advisers, and government or law-enforcement authorities where required or authorised by law.

ZIYA does not sell customer personal information simply as a source of revenue.

OVERSEAS DISCLOSURE

Some service providers used to operate an online store may process or store personal information outside Australia.

Where personal information is disclosed overseas, ZIYA will take reasonable steps required by applicable law in relation to that disclosure.

COOKIES AND SIMILAR TECHNOLOGIES

ZIYA's website may use cookies and similar technologies to enable website functionality, remember preferences, understand website usage and support relevant website or marketing functions where enabled.

You can control or restrict cookies through your browser settings, although this may affect website functionality.

 

META (FACEBOOK & INSTAGRAM) ADVERTISING TOOLS

ZIYA uses advertising and analytics tools provided by Meta Platforms, Inc. (Meta), including the Meta Pixel, Conversions API and advanced matching features.

These tools may collect or receive information about your interactions with our website, including pages visited, products viewed, items added to cart and purchases made. This information is used to measure the effectiveness of our advertising, improve ad targeting and deliver relevant ads on Facebook and Instagram.

Meta Pixel tracks visitor behaviour on our website using cookies and similar technologies.

Conversions API allows ZIYA to share certain customer event data (such as purchases) directly with Meta from our server, in addition to browser-based tracking.

Advanced Matching may involve sharing hashed (encrypted) customer information such as email addresses or phone numbers with Meta to help match website activity to Meta accounts for advertising purposes.

Information shared with Meta may be used by Meta in accordance with its own Data Policy, available at facebook.com/privacy/policy.

You can manage your Meta ad preferences or opt out of interest-based advertising through your Facebook or Instagram account settings, or via the Digital Advertising Alliance opt-out tools.

SECURITY

ZIYA takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

ACCESS AND CORRECTION

You may contact ZIYA to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

Requests should be sent to:

ziiyaheadwear@outlook.com

We may need to verify your identity before responding.

PRIVACY COMPLAINTS

If you believe ZIYA has mishandled your personal information or breached an applicable privacy obligation, please contact:

ziiyaheadwear@outlook.com

We will review the complaint and respond within a reasonable period.

If you are not satisfied with the handling of your complaint and the Privacy Act applies to the matter, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).

CHANGES TO THIS PRIVACY POLICY

ZIYA may update this Privacy Policy when our information-handling practices change or when necessary to reflect legal or operational requirements.

The updated policy will be published on this website with the updated date.